FAQ

At Sage But Sassy, we proudly ship to customers across the European Union, the United States, United Kingdom, Australia, Canada, Japan, Montenegro, New Zealand, Saint Martin, Serbia, Singapore, Switzerland and South Korea. Additionally, we ship to other countries worldwide at an additional shipping cost. The exact shipping fee for your location will be calculated and displayed at checkout.

We aim to bring our unique designs to as many customers as possible, no matter where you are. For international destinations outside our primary shipping regions, please note that delivery times and customs regulations may vary.

Delivery times vary based on the destination and selected shipping method:

European Union:

• Standard shipping: 3-5 days
• Express shipping: 3 days

United States and Canada:

• Delivery times depend on factors such as package size, weight, and destination zip code. For more precise estimates, please refer to the estimated delivery date provided during the order placement process.

Estimated delivery times and can vary due to factors like production location, order size, and shipping method. For the most accurate delivery estimates, please refer to the information provided during the order placement process.

While we strive to ensure timely deliveries, unforeseen circumstances can sometimes cause delays. If your order hasn't arrived within the estimated delivery time, please contact our customer support team with your order details, and we'll assist you promptly.

If you need to modify your shipping address, please contact us immediately. We'll do our best to accommodate changes before the order is processed. However, once an order has entered production or has been shipped, we may not be able to alter the shipping address.

Due to the personalized nature of our products, we only accept returns or exchanges if the item is defective, damaged, or does not match the description provided. If you encounter any issues with your order, please contact us within 14 days of receiving your item, and we'll work to resolve the problem promptly.

Currently, we do not offer gift wrapping services. However, all our products are carefully packaged to ensure they arrive in excellent condition.

For any inquiries or assistance, please reach out to our customer support team through our website's contact form. We're here to help and will respond to your queries as quickly as possible.