Politique de remboursement

Return Policy

At Sage But Sassy, we’re dedicated to providing high-quality, personalized products that bring joy and laughter to our customers. As a France-based company, we comply with EU consumer protection laws. Please carefully read our return policy below to understand the circumstances under which returns are accepted.

Personalized Products & Returns

All our products are custom-made and printed on demand according to each customer’s unique order. Due to the nature of these personalized items, we are unable to accept returns or exchanges unless the product is defective, damaged, or does not match the description provided.

This policy complies with Directive 2011/83/EU of the European Parliament on Consumer Rights, which exempts personalized or made-to-order goods from the standard right of withdrawal.

Eligibility for Returns

We can accept returns under the following conditions:

  • The item received is defective (e.g., printing errors, incomplete product).
  • The item was damaged during transit (e.g., visible signs of damage upon delivery).
  • The item does not match the description (e.g., incorrect size, design, or product type).

If your situation meets any of the above criteria, please contact us within 14 days of receiving your order to initiate the return process.

How to Request a Return

To request a return for an eligible issue, follow these steps:

  1. Contact Us: Email us (using the form on our "Contact" page) with the following details:
    • Order number
    • Description of the issue
    • Prepare the photos of the defective, damaged, or incorrect product
  2. Approval: Once your return request is reviewed and approved, we will provide further instructions for processing the return or replacement.

Refunds and Replacements

  • For approved returns, we will either:
    • Replace the item at no additional cost, or
    • Issue a full refund, depending on your preference.
  • Refunds will be processed using the original payment method.

Non-Returnable Items

The following items are not eligible for return:

  • Products without any defects, damage, or discrepancies.
  • Products that are refused due to buyer’s remorse or incorrect ordering (e.g., wrong size or design chosen by the customer).

Our Commitment to Quality

We take pride in the quality of our products and strive to ensure every order meets your expectations. If you have any concerns about your order, please don’t hesitate to reach out.

Thank you for choosing Sage But Sassy!